As soon as you create an order, we will aim to process your order on the same day if received before 2 PM (local time) and the next working day if received after.

🇬🇧 Our UK-based customers should typically receive their order within 3 business days.
​
🇺🇸 Our US-based customers should typically receive their order within 3-5 business days.

🇪🇺 Our EU-based customers should typically receive their order within 3-5 business days.

🌎 All customers in countries not listed above should allow for 5-10 business days.

You will receive confirmation via email that your order has been dispatched.

This tracking information is sent out once the parcel has been passed to the local delivery company. You should receive this link in the shipping confirmation email where all you need to do is input your tracking number.

Next to this, you can always check and edit when your next bottle ships in your account. If you have any issues with logging in, please see this FAQ.

👋 If you’re a first-time customer with Heights and are subscribed to one of our subscriptions, it’s important to note that within your customer account, it'll display the next bottle shipping date for your second bottle, not your first. Please rest assured that your first bottle is already on its way!