You will receive a shipping confirmation email containing details to track your order.

Tracking information is sent out once the parcel has been passed to the local delivery company. If your Heights hasn’t arrived, please let us know asap at and we’ll send out a search party (aka call our delivery partner!) to track them down for you.

Next to the above, you can always check and edit when your next bottle ships in your account. If you have any issues with logging into your account, please see this FAQ.

👋 If you’re a first-time customer with Heights and are subscribed to a Smart Supplement subscription, it’s important to note that within your customer account, it'll display the next bottle shipping date for your second bottle, not your first. Please rest assured that your first bottle is already on its way!

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