In line with EU and USA food safety regulations, we only accept unopened Heights bottles (seal intact) as returns. Only once you’ve provided evidence of a return can we issue a refund.*
🇬🇧 For our UK-based customers:
To return an order, please follow this link and this will give you the chance to either print a label at home, post the order yourself or arrange a collection when your post is delivered. Please then share the tracking link/code with us to see when your bottle is back with us and we will refund you.
There is a small fee for collection or alternatively, you can generate a QR code which can be taken to the post office or customer service point and the label will be printed there.
🇺🇸 For our US-based customers:
If you need to return an order in the US, you’ll need to request a return label from our customer care team at email@example.com. Please note the bottle should be unopened (seal intact). Only upon confirmation that your return has been sent can we issue a refund.
For our customers based in other countries:
Unfortunately, we don’t offer return services to customers outside of the UK or USA yet. In case you want to apply for a refund, please contact our customer care team to assist you.
*If you need to delay your next order or cancel your subscription, make sure to always let us know within 48 hours of receiving your ‘Heads Up!’ email (sent 3 days before your next order is dispatched). Our warehouse team is super speedy, so once the order is placed we’re unable to intercept which means we won’t be able to refund you for this bottle. As we offer a reduced cost per bottle for our quarterly subscription, we will not refund any prepaid bottles after payment has been taken.