If you need to return an order in the UK, just pop it into a postbox, with the writing ‘FREEPOST HEIGHTS’ on the front, and it’ll make its way right back to us. You just need to make sure the order is in its original box and the bottle is unopened (seal intact).
For returns outside of the UK, get in touch with Ruby and Izzi from our Customer Care team for more details: firstname.lastname@example.org.
If you need to delay your next order or cancel your subscription, make sure to always let us know within 48 hours after receiving your ‘Heads Up!’ email (sent 3 days before your next order is dispatched). Our warehouse team is super speedy, so once the order is placed we’re unable to intercept.