In line with EU and USA food safety regulations, we only accept unopened Heights bottles (seal intact) as returns. Only once you’ve provided evidence of a return can we issue a refund.

🇬🇧 For our UK-based customers:

If you need to return an order in the UK, all you need to do is write ‘FREEPOST HEIGHTS’ in block capitals on the front of the box TAKE A PHOTO of this to share with us (support@yourheights.com) and just pop it into a postbox. It’ll make its way right back to us. Please note the bottle should be unopened (seal intact). Only upon confirmation, your return has been sent can we issue a refund.

🇺🇸 For our US-based customers:

If you need to return an order in the US, you’ll need to request a return label from our customer care team. Depending on your shipping zone, you’ll be charged $3.50-$4.50 for such a label. Please note the bottle should be unopened (seal intact). Only upon confirmation, your return has been sent can we issue a refund.

For our customers based in other countries:

Unfortunately, we don’t offer return services to customers outside of the UK or USA yet. In case you want to apply for a refund, please contact our customer care team to assist you.


If you need to delay your next order or cancel your subscription, make sure to always let us know within 48 hours after receiving your ‘Heads Up!’ email (sent 3 days before your next order is dispatched). Our warehouse team is super speedy, so once the order is placed we’re unable to intercept which means we won’t be able to refund you for this bottle.

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