As soon as you create an order, your bottle is shipped ASAP!

🇬🇧 Our UK-based customers should typically receive their order within 3 business days of ordering.

🇺🇸 Our US-based customers should typically receive their order within 3-5 business days of ordering.

All customers in other countries should allow for at least 10 business days to receive their order - especially as we adjust to some of the Brexit and COVID-19 implications.

You will receive a shipping confirmation email containing details to track your order.

This tracking information is sent out once the parcel has been passed to the local delivery company. You should receive this link in the shipping confirmation email where all you need to do is input your tracking number.

Next to this, you can always check and edit when your next bottle ships in your account. If you have any issues with logging in, please see this FAQ.

👋 If you’re a first-time customer with Heights and are subscribed to one of our subscriptions, it’s important to note that within your customer account, it'll display the next bottle shipping date for your second bottle, not your first. Please rest assured that your first bottle is already on its way!