Why has my package not arrived?
Support avatar
Written by Support
Updated over a week ago

Sorry to hear this!

๐Ÿ‡ฌ๐Ÿ‡ง Our UK-based customers should typically receive their order within 3 business days of ordering.

๐Ÿ‡บ๐Ÿ‡ธ Our US-based customers should typically receive their order within 3-5 business days of ordering.

All customers in other countries should allow for at least 10 business days to receive their order - especially as we adjust to some of the Brexit and COVID-19 implications.

Once your order is fulfilled from our warehouses, you will receive a shipping confirmation email containing details to track your order. You should receive this link where all you need to do is input your order or tracking number.

Should there be any issues with your parcel, you can reach out to our Customer Care team who will investigate it right away here โญ๏ธ

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