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Your Account, Deliveries and Subscription
Your Account, Deliveries and Subscription
Everything you need to know about your subscription with Heights
33 articles in this collection
Written by
Support
Popular Account, Delivery and Subscription Questions
Can I 'try before I buy'?
Written by
Support
Updated over a week ago
Why do Heights offer subscriptions?
Written by
Support
Updated over a week ago
When will I receive my order?
Written by
Support
Updated over a week ago
How do I cancel my subscription?
Written by
Support
Updated over a week ago
Your Account
Why is my account not working?
Written by
Support
Updated over a week ago
Can I review my order history?
Written by
Support
Updated over a week ago
Can I update my information within my account?
Written by
Support
Updated over a week ago
Your Subscription
Can I manage my subscription via SMS?
Written by
Support
Updated over a week ago
How does the Heights subscription work?
Free cancellation, full flexibility, shipping to 47 countries.
Written by
Support
Updated over a week ago
Why do I have to subscribe to Heights?
Written by
Support
Updated over a week ago
How do I pause my subscription?
Written by
Support
Updated over a week ago
How can I resume my membership?
Written by
Support
Updated over a week ago
Shipping Information
Where do you ship, and how much does it cost?
Written by
Support
Updated over a week ago
Delivery
How can I update my delivery address?
Written by
Support
Updated over a week ago
How can I receive my next order sooner?
Written by
Support
Updated over a week ago
Can I delay my next delivery for a few days?
Written by
Support
Updated over a week ago
When will I receive my order? And can I check on my account?
Written by
Support
Updated over a week ago
How can I track my order?
Written by
Support
Updated over a week ago
Why has my package not arrived?
Written by
Support
Updated over a week ago
What happens if my order doesn't arrive as expected?
Written by
Support
Updated over a week ago
My delivery arrived missing the bottle or broken, how do I get a replacement?
Written by
Support
Updated over a week ago
Who do you use for delivery?
Written by
Support
Updated over a week ago
Billing
When will I get charged?
Written by
Support
Updated this week
I see multiple charges on my account, but I only ordered one bottle. Why?
Written by
Support
Updated over a week ago
Will I be charged customs and import charges?
Written by
Support
Updated over a week ago
How do I update my billing information?
Written by
Support
Updated over a week ago
Do you store my card information?
Written by
Support
Updated over a week ago
Promo Codes
Help! I checked out without entering my discount code, what do I do now?
Written by
Support
Updated over a week ago
How do I refer a friend?
Written by
Support
Updated over a week ago
Cancellations, Returns and Refunds
What is your 30 day money-back guarantee?
Written by
Support
Updated over a week ago
How can I cancel my subscription?
Written by
Support
Updated over a week ago
What is your return policy?
Written by
Support
Updated over a week ago
How can I cancel an order?
Written by
Support
Updated over a week ago