Your Account, Deliveries and Subscription

Everything you need to know about your subscription with Heights

34 articles in this collection
Written by Support

Popular Account, Delivery and Subscription Questions

Can I 'try before I buy'?

Written by Support
Updated over a week ago

Why do Heights offer subscriptions?

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Updated over a week ago

When will I receive my order?

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Updated over a week ago

How do I cancel my subscription?

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Updated over a week ago

Your Account

Why is my account not working?

Written by Support
Updated over a week ago

Can I review my order history?

Written by Support
Updated over a week ago

Can I update my information within my account?

Written by Support
Updated over a week ago

Your Subscription

Can I manage my subscription via SMS?

Written by Support
Updated over a week ago

How does the Heights subscription work?

Free cancellation, full flexibility, shipping to 47 countries.

Written by Support
Updated over a week ago

Why do I have to subscribe to Heights?

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Updated over a week ago

How do I pause my subscription?

Written by Support
Updated over a week ago

How can I resume my membership?

Written by Support
Updated over a week ago

Shipping Information

Where do you ship, and how much does it cost?

Written by Support
Updated over a week ago

Do you ship to Canada?

Written by Support
Updated over a week ago

Delivery

How can I update my delivery address?

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Updated over a week ago

How can I receive my next order sooner?

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Updated over a week ago

Can I delay my next delivery for a few days?

Written by Support
Updated over a week ago

When will I receive my order? And can I check on my account?

Written by Support
Updated over a week ago

How can I track my order?

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Updated over a week ago

Why has my package not arrived?

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Updated over a week ago

What happens if my order doesn't arrive as expected?

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Updated over a week ago

My delivery arrived missing the bottle or broken, how do I get a replacement?

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Updated over a week ago

Who do you use for delivery?

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Updated over a week ago

Billing

When will I get charged?

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Updated over a week ago

I see multiple charges on my account, but I only ordered one bottle. Why?

Written by Support
Updated over a week ago

Will I be charged customs and import charges?

Written by Support
Updated over a week ago

How do I update my billing information?

Written by Support
Updated over a week ago

Do you store my card information?

Written by Support
Updated over a week ago

Help! I checked out without entering my promo code, what do I do now?

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Updated over a week ago

How do I refer a friend?

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Updated over a week ago

Cancellations, Returns and Refunds

What is your 30 day money-back guarantee?

Written by Support
Updated over a week ago

How can I cancel my subscription?

Written by Support
Updated over a week ago

What is your return policy?

Written by Support
Updated over a week ago

How can I cancel an order?

Written by Support
Updated over a week ago