Your Account, Deliveries and Subscription

Everything you need to know about your subscription with Heights

34 articles in this collection
Written by Support

Popular Account, Delivery and Subscription Questions

Where do you ship the Smart Supplement and how much does it cost?

Written by Support
Updated over a week ago

Can I 'try before I buy'?

Written by Support
Updated over a week ago

Why is Heights a subscription?

Written by Support
Updated over a week ago

How does the subscription work?

Free cancellation, full flexibility, shipping to 37 countries.

Written by Support
Updated over a week ago

When will I receive my order?

Written by Support
Updated over a week ago

How do I cancel my subscription?

Written by Support
Updated over a week ago

Your Account

Why is my account not working?

Written by Support
Updated over a week ago

Your Subscription

How does the Heights subscription work?

Free cancellation, full flexibility, shipping to 37 countries.

Written by Support
Updated over a week ago

Do you offer try-before-you-buy trials?

Written by Support
Updated over a week ago

Why do I have to subscribe to Heights?

Written by Support
Updated over a week ago

How do I pause my membership?

Written by Support
Updated over a week ago

How can I resume my membership?

Written by Support
Updated over a week ago

Shipping Information

Where do you ship the Smart Supplement, and how much does it cost?

Written by Support
Updated over a week ago

Do you ship to Canada?

Written by Support
Updated over a week ago

Delivery

How can I update my delivery address?

Written by Support
Updated over a week ago

Can I delay my next delivery for a few days?

Written by Support
Updated over a week ago

Why don’t you ship more than one bottle at a time?

Written by Support
Updated over a week ago

When will I receive my order? And can I check on my account?

Written by Support
Updated over a week ago

How can I track my order?

Written by Support
Updated over a week ago

Why has my package not arrived?

Written by Support
Updated over a week ago

What happens if my Heights doesn't turn up?

Written by Support
Updated over a week ago

My delivery arrived missing the bottle or broken, how do I get a replacement?

Written by Support
Updated over a week ago

Who do you use for delivery?

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Updated over a week ago

Billing

When will I get charged?

Written by Support
Updated over a week ago

I see multiple charges on my account, but I only ordered one bottle. Why?

Written by Support
Updated over a week ago

Will I be charged customs and import charges?

Written by Support
Updated over a week ago

How do I update my billing information?

Written by Support
Updated over a week ago

Do you store my card information?

Written by Support
Updated over a week ago

Help! I checked out without entering my promo code, what do I do now?

Written by Support
Updated over a week ago

How do I refer a friend?

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Updated over a week ago

Cancellations, Returns and Refunds

What is your 30 day money-back guarantee?

Written by Support
Updated over a week ago

What is your return policy?

Written by Support
Updated over a week ago

How can I cancel my subscription?

Written by Support
Updated over a week ago

How can I cancel an order?

Written by Support
Updated over a week ago