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Your Account, Deliveries and Subscription
Your Account, Deliveries and Subscription
Everything you need to know about your subscription with Heights
Popular Account, Delivery and Subscription Questions
Can I 'try before I buy'?
Why do Heights offer subscriptions?
When will I receive my order?
How do I cancel my subscription?
Your Account
Why is my account not working?
Can I review my order history?
Can I update my information within my account?
Your Subscription
Can I manage my subscription via SMS?
How does the Heights subscription work?
Can I add or edit products within my subscription?
Why do I have to subscribe to Heights?
How do I pause my subscription?
How can I resume my membership?
Shipping Information
Where do you ship, and how much does it cost?
Delivery
How can I update my delivery address?
How can I receive my next order sooner?
Can I update how often I receive my product?
Can I delay my next delivery for a few days?
When will I receive my order? And can I check on my account?
How can I track my order?
Why has my package not arrived?
What happens if my order doesn't arrive as expected?
My delivery arrived missing the bottle or broken, how do I get a replacement?
Who do you use for delivery?
Billing
When will I get charged?
I see multiple charges on my account, but I only ordered one bottle. Why?
Will I be charged customs and import charges?
How do I update my billing information?
Do you store my card information?
Promo Codes
How can I apply a discount code after checking out?
How do I refer a friend?
Cancellations, Returns and Refunds
What is your 30 day money-back guarantee?
How can I cancel my subscription?
What is your return policy?
How can I cancel an order?
